BASIC SELLER INFORMATION
Name: Boo and Boo
Crafts for the production of cloth diapers
Headquarters: Zagrebačka 11, 52100 Pula
Office address: Zagrebačka 11, 52100 Pula
Persons authorized to represent: Ivana Hrvatin, director
Email address: firstname.lastname@example.org
The user is a person who uses the website www.booandboobaby.com as well as any customer and visitor of the website www.booandboobaby.com.
The conclusion of sales contracts via the website www.booandboobaby.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of directives and regulations of the European Union. Concluding a contract through the website www.booandboobaby.com is a distance contract.
Remote communication means are all means that can be used for concluding distance contracts without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.
The content of the website www.booandboobaby.com is available in Croatian and English. The official language for concluding sales contracts is Croatian. Croatian law applies to concluded sales contracts.
MAIN FEATURES OF THE PRODUCT
The customer is acquainted with the main features of the product on the website www.booandboobaby.com Boo and Boo craft for the production of cloth diapers (hereinafter: Boo and Boo baby) reserves the right to change information, including product prices and special offers on the site without prior notice. The image of the product is accompanied by a description of the main features of the product and its price in euros or kunas with VAT added.
CONTRACT CONCLUSION PROCEDURE
In the event that Boo and Boo baby is unable to deliver any of the ordered products, the Boo and Boo baby employee will contact the customer by phone or e-mail for the purpose of agreeing on the delivery of a replacement product of the same price range or will inform him of the impossibility of delivery. replacement or ordered product.
The purchase of products in the name and on behalf of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.
The purchase is made by ordering available products that the customer chooses based on the photo and basic description. Shopping is done in a few simple steps in the comfort of the customer’s home, from anywhere in the world.
You can order the product after registration on www.booandboobaby.com by clicking on the link “Login / registration” and by clicking on “Register” and filling out the registration form. If you are already registered, log in to your account by clicking on the “My Account” link and entering your e-mail address and password and clicking on “Login”.
Product search is possible by clicking on a specific product you are interested in and reading the available product description so that you can decide for yourself whether the product suits your needs. You choose products from the product catalog on the webshop www.booandboobaby.com, which is arranged according to product types. The simplest form of search is through the search engine located at the very top of the page on the left in the form of a magnifying glass icon, by typing the search term and pressing the enter key on the keyboard. Make a selection in the search results provided. After selecting the preferred search result, you are introduced to the content of the page of each product, which clearly shows all the necessary details that include, but are not limited to: name, description, price including VAT, shipping price and the like. If you decide to buy a particular product or service after thoroughly familiarizing yourself with the content of the page where Boo and Boo baby provided all the details about it, select the “Add to cart” option.
After adding all the selected products and services, select the “Cart” option in the upper right corner of the page www.booandboobaby.com. At that point, the entire contents of the cart are displayed to you. There you can review your order, add or remove products or services, and regulate their quantity. Once you are satisfied with the final contents of your Shopping Cart, you select the “pay” option to continue the shopping process.
In this step, enter the delivery information. Fields marked with a red asterisk are required. Boo and Boo baby delivery is performed in the Republic of Croatia, Germany, Portugal, Sweden, Slovenia and Austria through renowned delivery services. After entering all the necessary information, you select the option “Select payment”.
The description exists in “Payment methods”.
If an error occurred during the electronic processing of the order, the User is shown the message “Unfortunately the order failed”. In this case, the order is not considered executed.
For any inquiry, you can contact Boo and Boo baby customer support by phone at: 098 440 371 Monday through Friday from 8:30 a.m. to 4:00 p.m. or by email at: email@example.com.
If you have not received the ordered products that you have paid for within the agreed delivery time, please inform Boo and Boo baby about the same at the e-mail address firstname.lastname@example.org.
PRODUCT PRICE, METHOD OF PAYMENT AND SHIPMENT OF PRODUCTS
Choosing a payment method
You can pay for the ordered products and delivery according to the model you choose when fulfilling the order.
Payment for the product can be made:
1. Payment by bank transfer / general payment slip
The option of payment by bank transfer / general payment slip enables payment by internet banking, mobile banking, in a bank, etc. By selecting this option when ordering the product, you will receive the information needed to make the payment to your e-mail address. The delivery process begins when we record a payment in our system.
2. Payment by PayPal
Issuance of R1 invoice
It is possible to issue R1 invoices for all forms of payment. You fill in the data for creating an R1 invoice when choosing the method of payment and filling in the data for the invoice and delivery by clicking on the “YES” option under the item “Do you need an R1 invoice?”. The fields “Company Name”, “Company OIB” and “Company Address” are required. Due to legal regulations, Boo and Boo baby is not able to issue R1 invoices later, so please be sure to enter all the required information.
Payment is considered made at the time of receipt of the authorization by the card issuer.
The agreed purchase price includes VAT and is expressed in Croatian kuna. Please note that the means of payment in the Republic of Croatia is kuna, and the buyer pays the cost of currency conversion.
The delivery price is stated in kunas with VAT included.
Delivery of ordered products by paid orders is organized through the companies DPD or GLS
Delivery of ordered products outside Croatia is possible to Austria, Germany and Slovenia. The postage price is automatically generated by entering the recipient’s address.
How soon will you receive the shipment?
maximum 10 working days upon receipt of your payment to our business account (deadline may be longer for abroad)
Saturdays, Sundays and non-working days are not included in the delivery time. In case of delays due to force majeure (lost products, damaged products in delivery or in the distribution center of the partner which he returned to the Boo and Boo baby online store without delivery to the customer, etc.) Boo and Boo baby online store does not take responsibility for “first risk” and undertakes to send the replacement product as soon as possible.
When taking over the purchased products, please check for any damage to the shipment and immediately report them to the delivery person who delivered it.
Do not pick up a shipment with visible external damage without making sure that the products are undamaged in the presence of the delivery person.
In case of receiving a damaged shipment, it is necessary to inform the employees of the Boo and Boo baby online store in order to organize a new delivery as soon as possible.
If you do not receive your shipment within 8 days of payment, please let us know.
If for some reason you do not pick up the shipment and it is returned to us, we will charge for the new delivery again.
If the Boo and Boo baby online store is not able to deliver the ordered product or is not able to deliver it within the agreed time, it will notify the customer. The customer can cancel the order or wait until the product is available again.
The delivery price list does not apply during promotions and promotions that have different delivery terms.
Receipt of shipment
By signing the download, you confirm that you have downloaded the package (or packages) in an undamaged condition. After you pick up the package, the delivery service is not responsible for any complaints, damage or reduction of the contents of the downloaded package, except with proof that the damage did not occur after delivery.
Refusal to download
If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand reimbursement of handling, transportation and other possible costs.
The delivery service via electronic service enables tracking of the shipment route. The shipment tracking service allows the sender and recipient to receive relevant information about the location of the shipment and what is happening to it at any time.
Users agree not to use the Website in a manner that harms authors or third parties, and accept all risks of using the Website and the Services.
The content of the website is protected by copyright. Modification, rental, sale or distribution of content is only possible with the prior written permission of Boo and Boo baby.
Boo and Boo baby allows you to use the website in the best possible way. These include: monitoring the operation of the server, expanding capacity according to the number of users, customer support and eliminating possible errors and problems in the operation of the system. Boo and Boo baby does not take responsibility for any problems in the operation of the site. Boo and Boo baby cannot guarantee that use of the Website will not be interrupted or temporarily unavailable.
Users use the website at their own risk. Boo and Boo baby is in no way responsible for the damage that the user may suffer by using the website www.booandboobaby.com.
Boo and Boo baby reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the website, or any part thereof, services, subpages or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new data, mode of transmission.
Boo and Boo baby is responsible for material defects of the product.
The disadvantage is:
1. if the thing does not have the necessary properties for its regular use or for trade,
2. if the thing does not have the necessary properties for the special use for which the buyer procures it, and which was known to the seller or must have been known to him,
3. if the thing does not have the properties and characteristics that are explicitly or tacitly agreed, ie prescribed,
4. when the seller has handed over a thing that is not identical to the sample or model, unless the sample or model is shown only for information,
5. if the thing does not have properties that otherwise exist in other things of the same type and that the buyer could reasonably expect according to the nature of the thing, especially taking into account public statements of sellers, manufacturers and their representatives about the properties of things (advertisements, marking, etc.).
The buyer is obliged to notify the seller of the existence of visible defects within 5 days from the date of discovery of the defect, and no later than 6 months from the transfer of risk to the buyer. When, after receiving the item from the buyer, it turns out that the item has a defect that could not be detected by normal inspection when taking over the item, the buyer is obliged, under the threat of loss of rights, to notify the seller within 5 days. discovered.
The seller is not responsible for defects that appear after 6 months from the delivery of the goods. The rights of the buyer who notified the seller of the defect in a timely manner shall expire after 6 months, counting from the day the notice was sent to the seller, unless the seller was prevented by the seller from exercising them by fraud.
If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligations according to the consumer’s choice:
1. elimination of the defect,
2. delivery of another product without defect,
3. price reduction
The buyer may terminate the contract only if he has previously given the seller a subsequent reasonable time to fulfill the contract.
The buyer may terminate the contract without leaving a subsequent deadline if the seller after notification of defects informed him that he will not fulfill the contract or if the circumstances of the case clearly show that the seller will not be able to fulfill the contract later, as well as when the buyer may achieve the purpose for which he entered into the contract.
If the seller does not fulfill the contract within a later period, it is terminated by law, but the buyer can maintain it if he declares to the seller without delay that he keeps the contract in force.
When the buyer is a legal entity, the rules on material deficiency prescribed by the Law on Obligations apply to him.
If a particular product has a warranty or is subject to service conditions, the same is stated in the description of that product. The rights from the guarantee certificate can be used only upon presentation of the guarantee certificate and the original invoice during the warranty period.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The consumer may unilaterally terminate the contract within 14 days without giving a reason.
The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not a carrier.
If the consumer orders several pieces of products to be delivered separately in one order, or if the goods are delivered in several pieces or more shipments, the period of 14 days begins to run from the day when the consumer or a third party designated by the consumer, and which is not the carrier, possessed the last piece or last consignment of the product.
If regular delivery of goods is agreed for a certain period, the 14-day period begins to run on the day when the first piece or the first consignment of the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer is not notified of the right to terminate the contract, the consumer’s right to unilateral termination of the contract expires after 12 months from the expiration of 14 days.
If the seller has notified the consumer of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the consumer received the notice.
In order for the consumer to exercise the right to unilateral termination of the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to the headquarters or e-mail to: email@example.com, in which he will state his name, address, telephone number or e-mail address.
Acknowledgment of receipt of the statement of unilateral termination of the contract shall be delivered by the seller to the consumer without delay, to the physical address or e-mail address. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract.
Except when the seller has offered to pick up the goods returned by the consumer, the seller must refund the payment only after the goods are returned to him, ie, after the consumer provides proof that he sent the goods back to the seller, if the seller was notified before receipt goods.
The consumer is obliged to return the goods to the address: BOO AND BOO, Crafts for the production of cloth diapers, ZAGREBAČKA 11, 52100 PULA
The seller is not obliged to reimburse the additional costs resulting from the consumer’s explicit choice of mode of transport which is different from the cheapest type of standard transport offered by the seller.
The seller must make a refund using the same means of payment used by the consumer when paying, unless the consumer explicitly agrees to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to take over the goods returned by the consumer himself, the consumer must return the goods without delay, and no later than 14 days after notifying the seller of his decision to terminate the contract.
It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods before the deadline or hands them over to the seller, ie the person authorized by the seller to receive the goods.
All costs of product return are borne by the consumer.
The consumer is responsible for any impairment of the goods resulting from the handling of the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods only in the way that is usual when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days must not be modified, used, or taken in particular any actions that may not be taken in the physical office of the seller, as well as those that would reduce the value of the goods.
In the event of impairment of the product resulting from the handling of the product, the seller will be charged from the amount of the purchase price received in the ratio of impairment of the goods at its own discretion, taking into account the objective criteria of each case.
The right to terminate the contract of sale is not allowed in the following cases when:
1. the service contract is fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled
2. the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the duration of the consumer’s right to unilateral termination of the contract
3. the subject of the contract is goods which are made to the consumer’s specification or which are clearly adapted to the consumer
4. the subject of the contract is sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery
5. the subject of the contract is goods which, by reason of their nature, are inseparably mixed with other things after delivery
Execution of product returns
The ordered products are packaged in such a way that they are not damaged by the usual handling in transport / delivery. Packages may include various protective materials to prevent breakage (paper, styrofoam, sponge and / or the like). The buyer is obliged to return the product returned to Boo and Boo baby complete, in the condition in which it was delivered and in the original packaging (commercial packaging in which the goods were delivered), with all associated parts and documentation. The buyer is obliged to return the products to Boo and Boo baby at his own expense to the address: BOO AND BOO, Craft for the production of cloth diapers, ZAGREBAČKA 11, 52100 PULA
NOTICE ON THE MANNER OF WRITTEN COMPLAINT OF THE CONSUMER
All complaints in accordance with Article 10 of the Consumer Protection Act, the consumer may send by e-mail to firstname.lastname@example.org or by mail to the registered office.
In order for Boo and Boo baby to respond to a written complaint not sent by e-mail, consumers are asked to provide accurate information about their name and address to which they will be provided with a response.
Boo and Boo baby must legally respond to the consumer’s complaint in writing no later than 15 days from the date of receipt of the complaint.
In the event of a dispute, Boo and Boo baby and the consumer will try to resolve the dispute amicably, and if this is not possible, the court with real and territorial jurisdiction in the Republic of Croatia with the application of Croatian law.
Dispute resolution is possible before the Court of Honor of the Croatian Chamber of Commerce or other conciliation centers.
Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.